K.SENTHIL; DR.N.PANCHANTHAM. Aligning Service Characteristics: A Review on Similarities of Services and Goods. Indian Journal of Commerce and Management Studies, [S. l.], v. 2, n. 2, p. 275–280, 2011. Disponível em: https://ijcms.in/index.php/ijcms/article/view/130. Acesso em: 6 feb. 2025.