MS. NIKITA PATEL; DR. NISHITH KUMAR H. BHATT. An Empirical Study on Integration of Servqual and Kano Model for Measuring Service Quality of Hospitals in Ahmedabad. Indian Journal of Commerce and Management Studies, [S. l.], v. 8, n. 3, p. 77–96, 2017. Disponível em: https://ijcms.in/index.php/ijcms/article/view/172. Acesso em: 21 nov. 2024.