PRIN. DR. HARISH P. ADKE; PROF. DR. RAJENDRA B. DHANDE. A Study of Customer Relationship Management in Banks. Indian Journal of Commerce and Management Studies, [S. l.], v. 2, n. 3, p. 14–23, 2011. Disponível em: https://ijcms.in/index.php/ijcms/article/view/188. Acesso em: 26 aug. 2025.