RAFAH A. AL – JADER; DR. ILHAM SENTOSA. A Conceptual Development on the Mediating Role of E-Service Recovery on the Relationship between Customer Determinants and Customer Retentions in the Airline Industry in Malaysia (A Structural Equation Modelling Approach). Indian Journal of Commerce and Management Studies, [S. l.], v. 6, n. 1, p. 98–103, 2021. Disponível em: https://ijcms.in/index.php/ijcms/article/view/260. Acesso em: 23 feb. 2025.