A.ANANTH; R.RAMESH; DR.B.PRABAHARAN. Service Quality Gap Analysis in Private Sector Banks – A Customers Perspective. Indian Journal of Commerce and Management Studies, [S. l.], v. 2, n. 1, p. 245–253, 2011. Disponível em: https://ijcms.in/index.php/ijcms/article/view/65. Acesso em: 4 dec. 2024.