UMA RANI T.S.; DR.N.PANCHANTHAM. Technology and Customer Relationships Management in Banking Industry. Indian Journal of Commerce and Management Studies, [S. l.], v. 2, n. 2, p. 146–154, 2011. Disponível em: https://ijcms.in/index.php/ijcms/article/view/82. Acesso em: 6 feb. 2025.