DR. SANDHYA JOSHI. Relationship between Service Quality and Behavioural Consequences in Telecom Sector. Indian Journal of Commerce and Management Studies, [S. l.], v. 2, n. 6, p. 96–101, 2011. Disponível em: https://ijcms.in/index.php/ijcms/article/view/425. Acesso em: 14 jul. 2024.