Mujahid Mohiuddin Babu, and Panuel Rozario Prince. “Factors Influencing the Overall Customer Satisfaction of the Wireless Internet Service Users: An Empirical Study in Bangladesh”. Indian Journal of Commerce and Management Studies, vol. 2, no. 6, Sept. 2011, pp. 14-24, https://ijcms.in/index.php/ijcms/article/view/413.