Ms. Nikita Patel, Dr. Nishith Kumar H. Bhatt. An Empirical Study on Integration of Servqual and Kano Model for Measuring Service Quality of Hospitals in Ahmedabad. IJCMS [Internet]. 2017 Sep. 30 [cited 2024 Nov. 21];8(3):77-96. Available from: https://ijcms.in/index.php/ijcms/article/view/172