Factors Affecting the Service of Distribution Center at CDC2, Suvarnabhumi

Abstract

The primary purpose of this study is to determine Factors Affecting the Service of Distribution Center at CDC2, Suvarnabhumi and samples were 133 transportation employees of Distribution Center at CDC2, Suvarnabhumi by using a check list and rating scale questionnaire. The statistics used for data analysis were percentage, mean, standard deviation, t-test, One-Way ANOVA. Findings revealed that most of respondents were males, age between 20-40 year old, single marriage statuses, earned less than bachelor degree, work for company between 1-5 years. Factors affecting service of Distribution Center at CDC2, Suvarnabhumi was at average medium level with following details; work quality such as correct transportation record papers, no packages damage, packages with well-organized in categories, trust worthy such as prices of delivery with clear business standard, accurate products listing, fast moving products to trucks, rapidly transportation papers issued, and on time delivery. Cost of services was at medium level, but service satisfaction was at high level. The statistical hypothesis testing revealed that personal different such as work period and status effected job satisfaction with statistical significance at 0.05 level. Recommendations from this study are administrative officers should put emphasis on appropriate delivery route, products should be ready to pick up on schedule, estimate cost of damage packages in time manner so that the process would be cost saving and satisfy  to transportation workers.