A Theoretical Conceptualisation and Understanding of Crisis Management in Organisations
Keywords:
Crises Management, Employee Attitude, RiskAbstract
Safety practices and preparations for limited emergencies are common activities in the organisations. In contrast, the dynamic task of planning for the crises is usually poorly managed. This study seeks to provide a conceptual base for better understanding of the prerequisites for successful managing of crises situations. The study serves two fold objectives. The first aim is providing pre-control of crises through risk detection and second is developing the employee attitude towards better management of the crises. The findings of the studies provide the conceptual basis for better mangments of crises while introducing new interventions of developing employee attitude and risk detection.
References
Becker, B. and Gerhart, B. (1996), “The impact of human resource management on organisational performance: progress and prospects”, Academy of Management Journal.39, 779-802.
Barling, J., Kelloway, E.K. and Iverson, E.D. (2003), “Accidental outcomes: attitudinal consequences of workplace injuries”, Journal of Occupational Health Psychology. 8, 74-85.
Blancero, D.M., DelCampo, R.G. and Marron, G.F. (2007), “Perception of fairness in psychological contracts by hispanic business professionals: an empirical study in United States”, International Journal Of Management. 24, 364-75.
Coyle-Shapiro, J.C. and Kessler, I. (2000). “Consequences of psychological contract for the employment relationship: a large scale survey”. Journal of Management Studies. 37, 903-30.
Coyle-Shapiro, J. and Neuman, J. (2004). “Individual dispositions and psychological contract: employee and employer perspectives”.European Journal of Organisational Psychology. 11, 69-86.
Darling, J., Hannu, O. and Raimo, N. (1996). “Crisis management in international business: a case situation in decision making concerning trade with Russia”.The Finnish Journal of Business Economic.4, 37-42
Gerhart, B. and Milkovich, G.T. (1992). “Organisational differences in managerial compensation and financial performance”.Academy of Management Journal. 33, 663-91.
Guest, D. (1998). “Is the psychological contract worth taking seriously. Journal of Organisational Behavior.19, 649-64.
Guest, D.E. and Conway, N. (2002).“Communicating psychological contract: an employer perspective”. Human Resource Management Journal. 12, 22-38.
Guthrie, J. (2001). “High involvement work practices, turnover and productivity: evidence from New Zealand”. Academy of Management Journal. 44, 180-90.
Herriot, P., Manning, W. and Kidd, J.M. (1997). “The content of psychological contract”. British Journal of Management. 8, 151-62.
Lagadec, P. (1997). Learning processes for crisis management in complex organisations. Journal of Contingencies and Crisis Management. 5, 24–31.
LaPorte, T. R. (1996). High reliability organisations: Unlikely, demanding, and at risk. Journal of Contingencies and Crisis Management, 4, 60–71.
Missiroli, A. (2006). Disasters past and present: Challenges for the EU. Journal of European Integration. 28, 423–436.
McCune, J.C. (1994). “Selling under a cloud. Journal of Sales & Marketing Management.6, 146- 172.
MacKenzie, A. (1994). “Dealing with disaster”. Asian Business. 30, 20-24.
Maynard, R. (1993). “Handling a crisis effectively”. Journal of Nation’s Business. 81, 54-58.
Perrow, C. (1994). “The Limits of Safety: The Enhancement of a Theory of Accidents”. journal of Contingencies and Crisis Management.2, 212-220.
Stiles, P., Gratton, L., Truss, C., Hope-Hailey, V. and McGovern, P. (1997). “Performance management and the psychological contract”. Human Resource Management Journal. 7, 57-66.
Settoon, R.P., Bennett, N. and Liden, R.C. (1996). “Social exchanges in organisation: the differential effects of perceived organisational support and leader member exchange”. Journal of Applied Psychology. 81, 219-227.
Tsui, A.S., Pearce, J.L., Porter, L.W. and Tripoli, A.M. (1997). “Alternative approaches to the employee-organisation relationship: does investment in employees pay off”. Academy of Management Journal.40, 109-119.
Turnley, W.H., Bolino, M.C., Lester, S.W. and Bloodgood, J.M. (2003). “The impact of psychological contract fulfillment on the performance of in-role and organisational citizenship behaviors”. Journal of Management. 29, 187-206.
