Bank’s Employees’ Perception about Quality of Work Life and its Impact on Job behaviour in District Ludhiana


  • Lalita Kumari Assistant Professor Guru Nanak Dev University Regional Campus Sathiala, District Amritsar, Punjab, India.


QWL, stress, performance, absence and accident and job satisfaction


The aim of this study is to analyse the factors that influence the perception of bank’s employee about their quality of work life and to study whether there is any significant relationship among QWL and job behaviour (i.e stress, performance, absence and accident and job satisfaction). Survey was conducted with the help of questionnaire in which a likert scale have been used. Data was analysed on the basis of responses provided by 100 respondents of whom 50 were taken from private sector banks and the rest from public sector banks from district Ludhiana. Data was analysed with the help of factor analysis. Carl Pearson correlation was used to understand the relationship between QWL and job behaviour. The implications suggests that there are eight factors that affects the QWL of employees as “Adequate Income & Fair Compensation”, “Growth oriented working life”, “Organization’s culture”, “Job security”, “Time pressure”, “Constitutionalism in work organization”, “Social relevance of work” and “Opportunity for continued growth”. The test indicated that 1) there is positive and direct relationship between QWL and performance and job satisfaction 2) QWL has a negative correlation with stress and absenteeism and accident. The results of this study may have some practical significance for Human Resource Managers of especially banks in designing their retention and recruitment policies.


Buchanan, D. A., & Boddy, D. (1982), Advanced technology and the quality of Work Life” Journal of Occupational Psychology, Vol.55, 1-11.

Che Rose, R., Beh, L. S., Uli, J., Idris K. (2006), “Quality of work life: Implication of career dimensions”, Journal of Social Science, Vol.3, No.2, PP. 61-67.

Cunningham, J.B. And T. Eberla. (1990), “A guide to job enrichment and redesign, Personnel, Industrial Relation, Vol.67, PP 56-61.

Davis Louis F, Cherns. Albert B. (1975). The Quality of Working life II New York: The free press. P 349.

Davis, L.E. and A.B (eds). (1975), The QWL.value:problems, prospects and state of art. New York. The free press.

Delamotte, Y. and Walker, K. F., (1974) "Humanisation of Work and the Quality of Working Life — Trends and Issues", International Institute for Labour Studies Bulletin, Vol. 11, pp. 3-14.

European Foundation for the Improvement of Living Conditions, 2002. “New Work

Goodman, P.S. (1980), ―Quality of Work Life Projects in 1980’s‖ Industrial Relations Research Association: pp-487-494, Vol.51, No.4.

Hackman, J. R., and lawler, E. E., (1971), “Employee Reactions to Job Characteristics”, Journal of Applied Psychology, Vol. 55, pp. 259-286.

Havlovic, S. J., (1991), “Quality of work life and human resource outcomes”, Industrial Relations, Vol. 30, No. 3, p.469-479.

Lau, R.S.M and May, B.E., (1998), “A win-win paradigm for quality of work life and business performance”, Human Resource Development Quarterly, Fall 1998, Vol 9, No. 3.

Ledford, G. E. and Lawler, E. E. (1982). ―Quality of work life programs, coordination, and productivity‖, Journal of Contemporary Business, Vol. 11, 93-106.

Organization, Working Conditions and Quality of Work: Towards the Flexible Firm?” [Online] European Foundation for the Improvement of Living and Working Condition. Luxembourg: Office for Official Publications of the European Communities: Ireland .

Scobel. D. N., (1975), “Doing away with the factory blue”, Harvard Business Review, Vol. 53. p. 132-142.

Serey, T.T., 2006. “Choosing a Robust Quality of Work Life”. Business Forum, 27(2), pp. 7-10.

Straw, (1984), “QWL: new working relationship in the communication industry,” Labor studies J, Vol9, PP.261-274.

Taylor, J. C., and Bowers, D. G., (1972), “Survey of organizations: A Machine Scored Standardized Questionnaire Instrument”, Ann Arbor: University of Michigan.




How to Cite

Lalita Kumari. (2022). Bank’s Employees’ Perception about Quality of Work Life and its Impact on Job behaviour in District Ludhiana. Indian Journal of Commerce and Management Studies, 4(2), 62–68. Retrieved from